Frequently asked questions

If you have any questions then we are more than happy to answer them. Below are a list of our most frequently asked questions.

How do I order a leaflet from one of the design templates?

Please tell us the reference number of the template/s that you would like us to artwork for your company with your branding. All the text and colours are editable. Tell us what changes you would like us to make. Our designers will need a good quality version of your logo and company colours and any particular fonts that you would like to feature in the design. The more information you can give us, the greater the chance of our designers returning a design to you that matches your expectations and at a timescale that suits you. For further information see: Supplying Copy & Artwork.

How quickly can I get an artwork proof of my chosen design?

Under normal operating conditions we can return a design proof in pdf format for approval or amendment within 24 hours.

How long will it take for my leaflets to be delivered?

Most of our printed products will be delivered to you within one working week of signing off your artwork. Jobs such as folders that require extra processes such as the die-cutting will take slightly longer.

What designs go on the back of the leaflets?

It's your choice. You can pick any other leaflet design to go on the back, or you can have the same design on both sides – who knows which way up it will land when it hits the doormat! Only a few of our designs have a specifically designed reverse – ie: following on the design theme from the front. Most estate/letting agents pick a strong/eye catching message for one side of the leaflet, and then back it up with a call to action in the form of an 'Invitation for a free market appraisal' or a list of 'Unique selling points' or simply a large company logo and all the necessary contact details.

Can I have a design from a rectangular leaflet in a house shaped one?

MOST of our designs can work in standard rectangular format leaflets and also in our shaped leaflets format. Our skilled designers will see what is possible if you just tell us what you are looking for.

What paperweight will my leaflets be?

Our standard leaflets are printed on 300gsm satin finish card. Other weights are available. Please call for details or if you would like to receive a printed sample pack. For further information see: Paper: sizes and weights.

How many leaflets are in a box?

Our most popular leaflets are packed as follows:

CA5 177 x 150mm: 6 boxes (5 full and one part full), Approx 1,800 in a box (16kg). Total weight 90kg.
A5 210 x 148mm: 7 boxes, Approx 1,450 in a box (15kg). Total weight 100kg.
Panoramic: 297 x 105mm: 7 boxes, Approx 1,450 in a box (15kg). Total weight 100kg.
House Shaped: 10 Boxes, Approx 1,000 in a box (8kg). Total weight 80kg.
All quantities are approximate – it can depend on who is packing the boxes and the boxes available at the time of packing.

For further delivery information please see: Delivery of estate agent marketing materials.

How and when do I pay for my printed goods?

For new customers we would normally ask for pre-payment. For leaflets and smaller orders this would usually be after approval of artwork and prior to print. On larger projects, like company brochures, we request some staged payments – one usually before starting the job. For established customers we are pleased to offer a credit account.
The invoice we email will have a ‘pay now’ link. If you click this it will take you to an online payment page where you can make payment with Visa or Mastercard. We can also take card payments over the phone.

For further payment information please see: How to Order & Payment.

Will our company colours reproduce correctly – other printers seem to get it right on some occasions and not on others?

We print all our standard leaflets, folders, brochures etc using the ‘Four colour printing process’ and we endevour to reproduce your colours in print as accurately as possible.
However this type of printing process does have its limitations and sometimes you have to allow for slight colour variations. Some colours are worse than others. Purple, for example is a colour in print that is notoriously hard to replicate accurately. Also different paper/card stocks will have different effects on the colours. Matt paper/card stock (letterheads, newsprint) is porous and absorbs the ink and therefore gives an overall duller effect to your colours. Coated stock (leaflets, magazines, greetings cards) have a smoother surface and the ink sits on the top giving a crisper, more vibrant appearance and more accurate reproduction of your colours.
If you are colour critical about your printed goods, actual Pantone colours will have to be used and for this we have to make separate, additional printing plates and have special inks made up so the cost goes up significantly to what we offer on our standard print prices. Please call to discuss and also for further reading please see: Printing Processes Explained.